Legal / Consulting
From an enquiry to a clear engagement.
The contact form starts a conversation. Work only begins when both sides agree the scope, price, responsibilities, and outcome in writing.
An enquiry isn’t a contract
Submitting the form, attending an introductory conversation, or receiving general information doesn’t commit either side to an engagement. We may decline work because of availability, fit, conflicts, independence, security, legal, or other reasonable concerns.
The engagement document
This page explains the enquiry process; it is not a complete consultancy contract. Before paid work starts, both sides must agree an engagement document and the full terms that apply to it. These will cover scope, deliverables, timetable, assumptions, responsibilities, contacts, price, VAT, expenses, payment, dependencies, change control, acceptance, confidentiality, data protection, intellectual property, cancellation, termination, liability and dispute handling.
Included persona access
Where an assessment includes Premium Personas, the engagement specifies the tier and seat count. Included access lasts 12 months and is subject to the Persona Licence. It does not automatically become a chargeable renewal. A later paid subscription requires a separate order that clearly states its price and renewal terms.
Your role
You’ll provide timely access to people, systems, documents, and decisions reasonably needed for the work, and confirm you have authority to share them. You remain responsible for business, engineering, security, legal, regulatory, employment, and investment decisions.
Our role
We’ll perform the agreed services with reasonable care and skill, explain material assumptions and limitations, protect confidential information, and raise blockers promptly. An assessment or recommendation records the evidence available at the time; it isn’t a guarantee of a particular delivery, compliance, investment, or commercial outcome.
Confidentiality, data, and intellectual property
Each side will protect the other’s confidential information. The engagement document will identify any required data-processing arrangement. Each side keeps its pre-existing intellectual property. Ownership and permitted use of new deliverables will be stated in the engagement; our reusable methods, tools, harness components, personas, and underlying know-how remain ours unless expressly agreed otherwise.
Cancellation and liability
Cancellation, rescheduling, termination, and liability terms depend on the engagement and will be stated before work begins. Nothing excludes liability the law doesn’t allow us to exclude. Mandatory consumer rights remain unaffected where they apply.
Contact
Use the consulting contact form or email hello@backstorygroup.co.uk. Privacy questions go to privacy@backstorygroup.co.uk.